IT Support

IT Support Help Desk

overview

What is managed IT services?

Your One Stop IT Support Help desk

These days, a business can no longer function without a reliable IT support help desk. This is because where there are computers there are potential problems. Unfortunately, I.T. troubles are unpredictable and can be as simple or as complex as you make them. We at MH Tech know that it is absolutely essential for you to have access to ongoing IT support help desk support from expert professionals who can get to the bottom of a problem quickly, trouble-shoot effectively and get the user back on track, doing what they are meant to be doing, fast.

And your first port of call needs to be a reliable, top-class IT support help desk. This is the essential interface between you and the assistance you need. That’s why our staff are expertly trained and kept up to date on the latest technologies within a relentlessly changing I.T. world. We make sure that the growing needs of both your end-users and your customers are met quickly and efficiently. Our technicians are flexible and adaptable to your needs and can be available either telephonically or online.

Free I.T. Support Help Desk

We offer a free helpdesk facility with all of our services. And when you do your business I.T. outsourcing through us, you automatically obtain access to both our telephonic and online helpdesk, at no extra cost. Helpdesk agents will then arrange for either onsite or remote support and we’ll even send a personal I.T. technician should you require it.

Your Online Help desk

The Online Helpdesk website is user-friendly, well-organised and designed to be proficient in helping you with either day-to-day issues or in an emergency. Support and advice is therefore available to all users, everywhere 24/7 at the click of a button. Whether it be hardware or software issues, everything you need is in one place.

Small or big business I.T. support

The great thing about having an I.T. support contract with MH Tech, is that we mould our services to fit your requirements. So you don’t need to worry about staff taking sick leave or being unable to deal with the latest virus outbreak. We can handle it. And we can offer you as much or as little support as you need, all while contributing to both staff satisfaction and support proficiency – essential for the running of ANY business.

Contact us here and tell us about your business needs from an I.T. support help desk, or for more information on how we can help you.

[blockquote author=”Wouter Pentz, Pentz Properties”]My name is Wouter Pentz and I am a director of Pentz Properties situated in Table View and Shell Flamingo Square (a 24 hour convenience shop and petrol station) also situated in Table View.

Three years ago we were having problems with our computers and a friend referred me to MH Tech It was at this stage that I met Ronald James and since then it has been an absolute pleasure working together with him. Unlike larger companies where you get passed down to a clerk that you don’t even know, Ronald himself is the person that always answers the phone and always arrives to resolve the problems that you’re having. Ronald’s knowledge of software and hardware is vast and we are extremely fortunate to be able to tap into this knowledge. MH Tech is only a phone call away and the service we receive is top class.

Over and above this MH Tech does not have the extensive overheads that larger I.T companies have and therefore Ronald keeps his costs to his clients at a very reasonable rate. I highly recommend anybody looking for a hassle free I.T environment in their offices or at home to contact Ronald from MH Tech to be your solution.[/blockquote]

 

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Our Managed IT services will help you succeed. Let’s get started

Solutions

Comprehensive IT services include

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    Network

    Cloud services are network dependent, which is why NanoSoft network management and monitoring services have become critical to IT.

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    Service desk

    NanoSoft 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

  • computer-network-1878_39828809-88f9-48e1-9a76-61c99401ec99

    Infrastructure

    NanoSoft ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

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    Applications

    NanoSoft supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

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    Managed services plus

    NanoSoft provides advanced management tools to clients who want to take their IT Service Management to a higher level.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

NanoSoft are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
John H. Bedard, Jr
Pricing and Plan

1 monthly fee for all IT services. No costly surprises